Hi Team, What I am basically looking for is to send notifications to users to whom an incident is assigned when the ticket is not updated for 5 days.Also, please tell me how to include the manager of the user to whom the incident is assigned ('assign...
Hello community! I'm trying to tag cases based on the quick messages selected by agents, the challenge for me is to do it automatically Is there a way to identify the quick massage sent and then tag the case automatically? Thanks in advance for your ...
is there a way to check how the roles were removed from users. Within a week, the license count was dropped to 1000 less and need to check how this was dropped suddenly. please provide possible ways to check
I am trying to enable Language Selector in Service portal main menu. As per the documentation, I am able to enable the property (glide.sp.portals.language_selector_enabled). and copy the sys_id's of portals to the value. But cannot see the lang selec...
Currently the the email filter - Ignore Header is filtering out the out of office and undeliverable email to junk. So we need to modify the condition to accept it into servicenow only for customer service target table . And need to know whether this ...
Hi SN Experts, I've configured the batch optimization with the demo data used in this Schedule Optimization Implementation training. In the training, the batch optimization works perfectly.I've read many articles where it says that for demo data it d...
Hi Guys , So i need to add different short descriptions for each Knowledge base tiles. How can i do that? I believe it can be done via HTML. not really sure.
Hi community I went down the rabbit hole of how to set Century Gothic as a standard font within my instances (currently Utah, CSM and ITSM) As this is not a totally new font I thought this shouldn't be the problem. I stumbled across multiple mentioni...
Hello ,I'm trying to send attachments from my csm personal developer instance to Azure storage account. I have an application registered on the azure portal and also have a storage account created. I have registered the application created in azure o...
Hi Guys, I need to make this Search bar rounded corners on the csm portal [Kb_home]. I've changed the border-radius to 24 px. still it's not reflecting. Can anyone pls help me on this? Below is the Script :- body .padding-top{ padding-top: 0px;}se...
Hello All, I need to create a CSAT report where I need to show top 10 average CSAT scores received for agents in week. But I need to show the CSAT score in star format as in screenshot.Can anybody help me with this please?
Hi there..!! I am trying to send attachments to another instance from my instance to another and have written a Unidirectional integration.I have written RestMessage (POST)at my instance and Scripted Rest POST at another instance I want to hit and ...
There is one portal page. After saving or approving the case record, it is showing few info messages. I want to make those messages disappear after 5 seconds.Is there any way? Please let me know. Thanks in advance,Pooja Devkar
Hi All, I am trying to find a way to work on the style sheets but I cannot find them in the OOB instance or the plugins (content management). I wanted to see how to activate it so as to be used in finding a way to achieve a multi brand portal.
Hello, I am new to ServiceNow and am exploring documents. I want to know what the main difference is between the "v1" and "v2" REST APIs. for example:1) /api/now/v1/account2) /api/now/v2/account I am using vancouver version with Developer instance