Hello!how do i hide a Service Catalog item on Service Portal but make it available via a url?, Right now when i make hide it on Service Portal it gives me a invalid item error when i try to access it via a url.
Hi guys! I'm trying to use the preferred language of the user who opened the incident. In my test, I'm receiving the correct preferred language, "es" or "en", but the translation is not occurring as I expect, because it's not translating to the user'...
Hi All, Document Services allows to either upload a file directly or use a link to store the files on ServiceNow platform.In both the cases, files are stored on the platform. Is it possible to leverage Document Service module features e.g. version co...
ServiceNow CSM instance integration with ServiceNow ITSM instance How can we integrate the Service Request process between the two instance? ServiceNow ITSM instance create different number of catalog tasks for each catalog item so how can we integra...
Hello All, I would like to know the meaning and usage of the "Customer Satisfaction Score" field in the Interactions table.I found this field in the data dictionary and it is marked as read-only. I would like to be able to send the csat score via pho...
Hi Team, Need some insight on below query. I have a dashboard which contains multiple reports. On click of the record, it is redirecting to the backend table but i would like to redirect to the portal and show the details with some static field as co...
Hi All, I have created a reference field referring to the User table and added attributes to show the Name + Email combination when a user tries to search for a name. Attributes : ref_ac_columns=name;email,ref_ac_columns_search=true,ref_auto_comple...
Hello all, I have a requirement to restrict each Parent Incident to 1 Child Incident. If there is already a Child Incident in a Parent then an error message displays when attempting to use the "New" and "Edit" buttons on the related list saying "This...
Hi Team, I need cancel button on the Incident form. once click the cancel ui action and below dialog box appear. Ui action script: function cancelTicket() {var dialog = new GlideDialogWindow("cancel_incident_ticket"); //Render the dialog containing ...
Hi all, I have a name value pair field type on RITM table. My trigger on flow designer is through service catalog. I am finding it difficult when trying to update the name value pair field on RITM from flow designer. Can someone help me with syntax o...
Hello We're experiencing since a couple of weeks, maybe after we upgraded to Washington, an issue where our customers are suddenly not seeing anymore in the chat the responses from our Helpdesk agent. The HD agent however continues to type responses ...
Hello folksI'm a newbie for ServiceNow, and I get a request that need re-route a type of cases to new group, I checked the Assignment Rule but it's not happened there, so my question is how could I get the information about which automate processes h...
Dear Community,May I know if user needs to purchase the Automation Engine Bundle v2 - 1 Million Integration Hub Transactions - Transaction Pack before buying the 10 million transaction ones. (Automation Engine Bundle v2 - 10 Million Integration Hub T...
Hi, The person who is assigned a ticket, It should come by the default on the user field in the Time card record in incident form.Can anyone help on this, It will be usefull. Thanks!
Hello all,In the CSM portal while I search with the first 3 characters of a catalog item, it will not find any result. When I add * after the 3 characters of a catalog item then i will find the result for the particular catalog item, but when i sear...
