Where can you edit the HOME of an agent in servicenow? To be more specific, edit the list of Assigments so that not only those assigned to me appear, but also those of the group to which I belong.
i've embedded engagement messenger in my website and also have enabled virtual agent chat. The virtual agent works fine when clicking on the 'start chat' and when there are no notifications, however i notice that whenever there are notifications/new ...
How do I disable the department/parent_department parameter for users listed in the CSM or HRSD Skills Management module/page? Currently, the Skills Management page (where the manager assigns skills to users in the tile format) enforces parameters fo...
We would like to know how to create the same guided tour for the four records in the image below.Please remember me.
I'm attempting to adjust the form layout in the workspace view of configurable workspace, but the changes I make are also affecting the agent workspace case form. Is there an alternative method to modify the case form in the configurable workspace?
Dear Experts,I am new to Servicenow and English. Sorry for my poor English.Is it possible to control the display by role in the workspace list?Thank you, brothers.KAi
I am creating a Catalog Item that contains a Signature field. I would like to an e-signature verification to that field. Is this possible and how do I go about this? Thanks in advance!
We want one functionality in ServiceNow that if pdf attachment is attached to case we should have a ability to split that attachment on the basis of range, even and odd or blank pages and create the split attachment into new case.
Hi All, I'm facing pretty wired issue. I have created group approval using flow. User who is part of group is getting approval and able to approve it using Demand form and esc portal. Upon approval flow is setting correct state on Demand record. We h...
As a Customer Service Manager ,I want to embed the Bullhorn System page URL with in Agent workspace. How to achieve above requirement?.
I would like to know how to apply one guide to multiple recordsMaking a guided tour is learningIn addition, it is in the workspace My InteractionsI have also succeeded in making a guide for one record in the workspace "My Interactions".What I would l...
I am working on a requirement where we want to archive data in our ServiceNow instance based on contract. For example, all contracts where contract model is XYZ, should be archived.It's easy when I want to archive contracts, it's a direct condition....
How to do a pop up notification without clicking the bell Icon,Example: Creating new Case will notify the agent on their workspace
Hello everyone, We're using the forum module in the CSM solution and we'd like to be able to create #s so that users can refine the theme of their post.This functionality can be found on the dev.to site, for example.For our purposes, this would enabl...
Hi All, the client asked me to implement a UI action to suggest an assignment group to the agent after changing some fields of the case (Business Service and other custom fields). Is there a way to execute on-demand assignment rules, which I have def...
