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Resolved! nested for loop and IndexOf not working

HI Team,I have written Before insert/update BR.Below are the details: u_authority_role --> Its a list collector My requirement is if current value in list collector is not PA even though existing/previous value can be PA, it should not push the value...

Community Alums by Community Alums  
  • 512 Views
  • 2 replies
  • 1 helpfuls

Resolved! E164 Phone Field Not Working in Customer Service Workspace

We are attempting to change the field dictionary for Phone on our Account Table from Standard to E164 for International support.  When attempt to make this change it appears to work in Native UI view of the account table. (See Below) However, when we...

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Cammi Dawn by Giga Expert
  • 520 Views
  • 1 replies
  • 1 helpfuls

Client Call Script

I had created a client script in different scope and call the client script in script include in global scope, i was try to add the result from script include to client script. It is not fetching the result. I had written the above script, but it is ...

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Resolved! Inactive accounts showing in Assigned To field

Our Azure integration is pulling in a range of accounts that we don't want to show in drop down lists for Assignment of activities etc. Whilst my tech team work on the root cause of that, I have marked all of the accounts as Active - False, thinking ...

EveJS by Kilo Contributor
  • 3379 Views
  • 12 replies
  • 9 helpfuls

CSM partner to partner relationship type

I am trying to work through a partner to partner relationship type that isn't working as I expected it to work. The requirement is for two companies should be able to see each others install base items as well as create cases/requests for them. The o...

kimberlylp by Tera Guru
  • 1639 Views
  • 3 replies
  • 1 helpfuls

Resolved! CSM Configure the Customer Activity view

Hi Team,how can I add something in the customer activity? I have added a field in the contract table and would like to display the list here. BR

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itspezi1 by Tera Guru
  • 430 Views
  • 1 replies
  • 1 helpfuls

Resolved! CSM Account / Partner Relationship Question

So still getting use to the CSM area. I have a use case where "Acme" is an IT company and they want to be able to enter a case for a few of our other customers, "Birds", "Cats", and "Dogs". We understand we could use the relationship option and setup...