User with "snc_external" role cannot access "csm_cases" page in CSM Portal site.

Aki17 · ‎11-07-2019

I created a user with "snc_external" role, but it cannot access "csm_cases" page and "csm_get_help" page which can be accessed via CSM header below.

However, when I accessed those pages with that user, the contents are blank and cannot see any contents.

*Admin user can see them with no problem.

I thought users with "snc_external" role are allowed to at least read CSM related contents.

Could someone give me some advice so that I can make the user able to access them?

Also, the following is the assigned roles of the user. Could someone take a look and check if there is any role causing the issue?

Best Regards,

Aki

khadija3 · ‎11-07-2019

can you share the list of roles assigned to your user ?

Aki17 · ‎11-07-2019

Hi khadija,

Please take a look at the following role list:

marclindsay · ‎11-07-2019

Read the following article. This explains the different roles that come with CSM portal. You need to make sure your person has one of these roles.

This link is for New York, but the roles I don't believe had changed recently.

Aki17 · ‎11-07-2019

Hi marclindsay,

Thank you for your reply, but I had already added the CSM roles you suggested. (*Please see the image of role list I added to my question)

However, the use cannot see the contents of "csm_cases" page...