I created a user with "snc_external" role, but it cannot access "csm_cases" page and "csm_get_help" page which can be accessed via CSM header below.
However, when I accessed those pages with that user, the contents are blank and cannot see any contents.
*Admin user can see them with no problem.
I thought users with "snc_external" role are allowed to at least read CSM related contents.
Could someone give me some advice so that I can make the user able to access them?
Also, the following is the assigned roles of the user. Could someone take a look and check if there is any role causing the issue?
Best Regards,
Aki
Hi @khadija3 @Divya Balasubr1 @Luxo Nadappan @marclindsay @Aki17
I am also facing the same issue Is there any resolution for this ?
We have Customised a Role which contains the roles below
users with the customised role ("snc_external" role ) are not allowed to read CSM related contents / Service portal . Admins can see them.
Can some body help ?
