Users are not able to view survey results

[Donald Jayawar1]

Users are not able to view survey results report built on asmt_metric_result table.

The same report can be viewed by the users in UAT but not in production. The roles allocated to the users are same in both environments.

When I assessed further, I found out that the users cannot read data from asmt_assessment_instance table as well in production. But they have access to both tables in UAT.

The error users are seeing when accessing the report:

Access to this content denied based on report_view ACLs.

When we assign the role assessment_admin to the users, they are able to view the reports in production. But wondering what other privileges they get as a result of this new role.

As per the above, I have two questions:

1. Why the users can view the report in UAT but not in production when they have same roles in both environments?.

2. Can the users modify/delete records when they have the assessment_admin role?

[RaghavSh]

There is no other way, without security admin ACLs cannot be edited/created.

Yes "assessment_admin" will give more privileges to users, you can refer docs  for the role details. It is not provided to every user.

For security admin role you can contact your security admin user to either give you that role or create ACL

[Luiz Lucena]

We are also facing the same issue. 

Not sure who in ServiceNow had this "brilliant" idea to restrict Survey data to Assessment Admins!!

Most team managers have only ITIL role, so we cannot even share to a group of people as they need to have admin access in the Assessment table. 

[RaghavSh]

@Luiz Lucena  @Donald Jayawardena  You can create a report on assessment table and show that to ITIL users. For that you will have to create a report view ACL on assessment table.

Please mark this answer correct/helpful accordingly.