Virtual agent configuration setup
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Saturday - last edited Saturday
Hi Team,
Please provide me virtual agent chat setup steps.
ITSM Module and version Yokohama.
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yesterday
Hi @Chamundi_AB,
your description is too vague and nobody will give you a meaningful suggestion. It's like going to a huge supermarket saying "sell me something".
Maybe you want to give us some context ;))
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yesterday
@Chamundi_AB . Below is the documentation for ITSM virtual agent.
On your Instance your able to use the Conversational Interfaces > Home to get a setup wizard which work you through these steps. There are pre-built topics to get you started, but also an opportunity to use the Virtual Agent > Designer to build a custom topic if you have a unique requirement.
Procedure
- Activate the Glide Virtual Agent plugin (com.glide.cs.chatbot).
Install ITSM Virtual Agent by requesting it from the ServiceNow Store.
Review the ITSM-related conversation topics in Virtual Agent Designer.
Configure Natural Language Understanding (NLU) in Virtual Agent.
ITSM Virtual Agent topics use ServiceNow NLU models. The English NLU models are activated by default. If you are using other languages, you must activate those NLU models manually. For details, see Multilingual model management. - Publish the ITSM Virtual Agent topics and their corresponding NLU models in Virtual Agent Designer.
Publishing them in Virtual Agent Designer lets users run the conversations in your Virtual Agent support client. - Note: You can't edit the provided topics. You can duplicate a provided topic and then edit it. You can also create additional topics. For complete details about activating and publishing conversation topics, see Getting started with Virtual Agent Designer.
To test an active, published conversation topic, select the topic to test in Virtual Agent Designer and select Test.
