virtual agent dashboard

pragadeesh254
Tera Contributor

‎03-05-2025 12:06 AM

Following the XANADU upgrade, i Can't see the virtual agent dashboard with Service Now we have previously leveraged for reporting purposes. The dashboard offers guidance on how many chats were initiated, topics completed, closed by the system or closed by the customer. Before that it is located in the under the virtual agent module but now i can find the virtual agent dashboard.

 

Can you please help me to get the virtual agent dashboard again in my instance.

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Community Alums
Not applicable

‎03-05-2025 12:39 AM

Hi @pragadeesh254 ,

In Xanadu + , it's called as "Virtual Agent Analytics App":

 

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