Visibility of the reports in csm portal

[Alexandra Dinu]

Hey guys, maybe you can help!

My task is to make some reports visible in the portal for customers (external). I created 4 reports (in global)

For me (admin) and for everyone with internal role is working, they can see the reports but for customers the reports are not visible

 

the reports are published, shared with everyone

created acl for visibility on report table

the pages is active and has the roles I need

one more thing --> the externals can see every report if they access the link separately, but not in this page

Do you know what`s the problem and how to fix it?

Thank you!

[Maik Skoddow]

There is a good article regarding public pages in Service Portals. Maybe it can help: https://community.servicenow.com/community?id=community_blog&sys_id=ba528ba5dbd344106064eeb5ca9619bf

[Alexandra Dinu]

Thanks for helping!

I managed to solve the issue using this link 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0685507

[Mr world wide]

Checkout this HI Ticket:


https://hi.service-now.com/kb_view.do?sysparm_article=KB0685507

[Hurleybird]

Having added those ACLs, I've found that it also then grant access to drill into the data, and navigate to the full UI, rather than remain in the CSM portal.

I wonder if anyone else experienced the same issue and found a way around it?