Visibilty of cases based on Groups

[KARAN24]

Hi Team,

Can anyone help me on the below requirement.

I have one Parent Group as Group A-

Child groups are Group A1,Group A2 and Group A3

I want members of Group A should be able to see all the cases assigned to Group A1,Group A2 and Group A3

But,members of Group A1/Group A2 should see only tickets assigned to them ,they should not be able to see cases assigned to Group A.

Thanks,

Karan

[Kalyani Jangam1]

Hi @KARAN24 

Before Query it is possible. Before query business rule used on case table. 

Please use below code

*****************************************************************************************************

(function executeRule(current, previous /*null when async*/ ) {

var grpGroup;

var member = [];

var grmember = new GlideRecord('sys_user_grmember');

grmember.addQuery('user', gs.getUserID());

grmember.query();

if (grmember.next()) {

var grpGroup = grmember.group;

}

gs.addInfoMessage("Grouppp---" + grpGroup);

if (grpGroup == 'bd561e1e47e43110a806afb8036d4315' || grpGroup == 'a4a61e1e47e43110a806afb8036d4336')// here put sys_id of GroupA1 and GroupA2 {

var gr = new GlideRecord("sys_user_grmember");

gr.addQuery("group", grpGroup);

gr.query();

while (gr.next()) {

gs.addInfoMessage("In ifff of Group---");

member.push(gr.user.toString());

}

gs.addInfoMessage("member---"+member); // only member of GroupA1 or GroupA2

current.addEncodedQuery('u_assigned_toIN' + member); // assigned to field on your case table

}

})(current, previous);

***********************************************************************************************************

Here we can not consider GroupA hence for GroupA it will show all cases.

Please check and Mark Helpful and Correct if it really helps you.