need to change incident automatically when offhold date completed
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08-04-2023 07:34 PM - edited 08-04-2023 07:35 PM
We have created an offhold date for on hold reasons; whenever the offhold date is reached, the incident state should be changed to inprogress automatically.
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08-04-2023 07:40 PM
You can easily do this in flow designer with the wait for condition action
in this case you would be waiting for the date/time in the field. Then use the update record action to change the state to in progress
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08-07-2023 01:41 AM - edited 08-07-2023 02:09 AM
@DanielCordick could you please let me know any example for this, when off hold date is completed state needs to be changed as inprogress.
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08-07-2023 08:40 AM
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response helped in any way
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08-08-2023 03:32 AM
@DanielCordick it is not working