need to change incident automatically when offhold date completed

Vani14
Tera Contributor

We have created an offhold date for on hold reasons; whenever the offhold date is reached, the incident state should be changed to inprogress automatically.

 

Vani14_0-1691202826125.png

 

11 REPLIES 11

DanielCordick
Mega Patron
Mega Patron

You can easily do this in flow designer with the wait for condition action 

 

in this case you would be waiting for the date/time in the field. Then use the update record action to change the state to in progress 

 

Mark Correct if this solves your issue and also mark 👍 Helpful if you find my response helped in any way 

 

 

@DanielCordick could you please let me know any example for this, when off hold date is completed state needs to be changed as inprogress.

 

 

Vani14_0-1691399238235.png

 

 

DanielCordick
Mega Patron
Mega Patron

Screenshot 2023-08-07 at 8.38.53 AM.png

Mark  Correct if this solves your issue and also mark 👍 Helpful if you find my response helped in any way 

@DanielCordick it is not working