Show Account(s) of a particular Product.
The requirement is to show the account(s) that has Apple as the Product in the catalog item for Report an issue.
Forum Posts
Translating list right click choices
Hello Folks, I want to translate the choices below like "Show Matching", "Filter Out" etc. I tried to add the words in sys_ui_message table and that didn't work.
Resolved! Can anyone please tell how can we restrict business rule for specific table.
When you extend a table (Table B extending Table A), the business rules from the parent table (Table A) are inherited by the child table (Table B) by default. How to exclude a specific business rule from running on Table B.
Invalid 'Field Label' record even though the selected outside Table 'customer project' is allowed.
hi All am trying to add label to a field called Has Issue (has_conflict) in the customer_project table. that field is in planned_task. Co while creating the Label i changed the table to customer project and while trying to save the label i get the er...
How to change publish button to review button in knowledge article?
In the ServiceNow Knowledge Article when we create a new article and when the article is saved in the draft stage the Publish button appears at the top. But this Publish button works as a review button as the workflow of the article changes from draf...
Resolved! How to create a task Incident from incident
Hi Can any one guide me how we caonfigure the Task as incident we have OOB task which available in Inicident Related listThere is a option to click NEW buttonits routing to new Case task once we click on it.(Instead of casetask it should create incid...
Calendar not displaying the agent schedules properly.
The agent schedules are as following: The above schedules are defined for the mentioned dates. But the calendar does not show the schedules correctly.The coach 08:00-18:00 schedule is being showed properly from 2023-11-20 to 2024-01-20. But the other...
Using database view can we make all case fields in columns?
Using database view we are able to merge two tables but we are not able to get the data in columns example: if we are merging time worked and case table using database view but service types in case table are not getting in columns for reporting purp...
How to call external API from Order Management
I want to call external APIs from Order Management and Catalog. How to do that?If any more details is required please let me know.
How to set an anonymous icon as an avatar in the CSM portal activity stream?
Hi experts!In the "CSM Standard Ticket Conversation" widget, there is the "sn-avatar-once" tag that will display the avatar of the user. I would like to know if there is a way to display the anonymous icon instead of the name initials on the avatar. ...
onChange Catalog Client Script to display a value
I have a catalog item that references the cmn_location table. When the user selects a location, I do not want it to display the location name, but the site code [u_site_code] on the form. How can this be achieved?
"gr.getValue()" and "gr.getByFormat('hh:mm:ss')" return different times
Hi Team, I am drafting the below script to extract the HH:MM:SS from a date/time field for mapping to other fields ---However, I'm seeing a 12-hour discrepancy. Please observe the attached snip [PFA-1].Can anyone help me understand why there are two ...
Editing/Changing Name of Active Widget
Hoping this the right sub-board. I have a dashboard with widgets I made using saved filters under "filters" section. I found I can edit the filter in my filters page and the widget reflects that change. However, I can not change the name of the widge...
client script
Hi ,I have3 different assigned groups(X,Y,Z) on task form1 field as sub status on task form(if assigned group to X) then members of Y and Z should not be able to edit the substatus field on the task form (if assigned group to Y) then members of X a...
Link case to incident
HiI need a script to implement the below use case:When Incident is attached to the caseThen the respective related Case is shown on the Incident form via the case field.Any suggestions?
