When I tried to get the sc_req_item record question in the variable "sortedKeys" using the script below, I couldn't get the question of type Label.Is there a way to get all questions including label questions?
New Button on workspace related list missing for notes. How we can add it.
Dear SMEs,Need to know, how to extend the expiration of the lab instance.
Is there a way to move Confluence documents to ServiceNow KB? If there is a tutorial, that would also be helpful.
Hi All, Its Rishabh, I am new to ServiceNow. I want to know as to how i can increase the validity of my lab instance.Currently i have increased the limit to max, however now i am not able to increase it. Getting below pop up message. Sorry, We are un...
Scenario:- A certain solution sends emails to ourinstance with the subject line starting with "[X] - ..........."- [X] represents a unique field each client Account in our 'customer_account' table has, so actual email subject examples are "COMPY123...
Hello,We're having an issue where most case managers/partners cannot view cases from related accounts.I have User1 with only the permissions that come with being sn_customerservice.customer_case_manager. They are not only able to view their own cases...
Can you please explain me how to add Delete button on Draft Emails tab in CSM Workspace for deleting Selected record?
Good MorningWe are a MSP company and have a special request from one of our clients.We use the Customer service portal so our clients can view their open and active cases, but they are limited to only having the ability to 'close case' from their lis...
Hello,I am applying for a job and one of the accountabilities is:Customize and configure CSM processes, workflows, forms, and widgets to align with the organization's customer service requirements. My experience has been working with a portal (the ne...
We do this in the platform view using InnerHTML, any idea how I can add Red Text to the top and bottom of the incident form in Service Operations Workspace? All we need is text that says "FOUO" on the top and bottom.
Hi SNC We want to be able to create a real time dashboard which shows what state an Agent is in, in real time in relation to Chat In reality we would want it is as list view that would have Name, State Time in State. HOwever if anyone has done anyt...
I want to create one custom Widget that show Incident count based selected filed.I have tried below. But not getting any output. Client Script :api.controller=function() { var c = this; var assignmentGroupQuery = 'sysparm_clear_stack=true';alert('...
client timezone must be seen on the notification wrote the email script but still not able to print the timezone for client it is showing ist only. I have took details from case table and fetching the contact. so that can print their timezone using e...
in Widget, I created 2 fields one is-Record producer name-choice field and one is Description field of Record ProducerIf I select Record Producer name then Description field must be populate automatically.How to make the description field populate b...
| User | Count |
|---|---|
| 22 | |
| 14 | |
| 13 | |
| 12 | |
| 5 |
