Hi, in the standard platform interface, when you click on a reference field, you get the New button so if you don't find the record you can create one on the spot. However, in Agent Workspace the New button does not appear. Is it possible to add it...
Dear community leaders, I have a custom record producer where i am using Flow designer for approval and rejection. In case of rejection , comment is mandatory and same has to be reflect in my record producer. I am using below script in my flow design...
Hi All, We have a requirement to activate the service using tmf 640 api. Can anyone tell me the namespace for this?
I am stuck on this simulator task below. I've completed all except for #3. Can anyone point me in the right direction? Do I do this under the branding editor or under "service portals"? How do I update the existing menu item for Knowledge? ABC Corp...
Hello everyone! I'm hoping that this is a simple question.... I'm wanting to know how to (by default) minimize the ribbon on our case form in Agent Workspace. I've added a pic showing the ribbon highlighted in the RED rectangle that is in question...
Hi All, How to create reports in workspace Home under overview tab ?
Hello colleagues, We have encountered a problem in our Servicenow instances, we see that the list of the incident table shows 25 records that are the ones that the ACL programming allows a user to see.On the other hand, if we export that same list fr...
@Ankur Bawiskar @Sandeep Dutta @Hemant Kumar ChScenario:If Customer sends an email to xyz@servicenowdevelopers.com it should automatically create a case and route to Agent Workspace for Agents to work on that case. Can anyone assist on this one?
Hello, I am trying to figure out how to get a list of all customer accounts with no active contacts.Thank you!Joseph Navarro
Hi, I have asked to hide 'empty' in dashboard reports. How can I do that can I get any suggestion for that. also, attaching image for reference. Thanks, Jyothi
We are starting to implement the ITSM Agent Workspace and would like to pass the the opened for variable on the interaction record to a variable in the catalog item form. How can you pass a variable from the interaction record in the Agent Workspace ...
In Agent workspace module "Available" status is not showing in inbox. Please find the attachment .
Hi SNC team, It would appear that regardless of roles (admin) We are not able to change the state of multiple changes from Open to Close. We get the greyed out security prevention message. In looking at an answer from back in 2016 it talks about Hig...
Hi, I have a use case where I need to set up different customer service case types for different lines of business on the same servicenow instance. However this need to work in conjunction with already activated "Customer Service with Request Managem...
We primarily use case management but are looking at one of our teams using problem management. I know if we use Incident management we can link multiple incidents to a single problem, can that be done with cases? If our other team uses Problem Mana...
