Advanced work assignment query

I have two added two queues in service channel in each queue i gave one group in Advanced work assignment . but only one group is working. what i do for working multiple groups .

How to create a new workspace in ServiceNow

Hi All, I have created a new Landing page in Agent workspace, but the requirement is to show the Landing page on the ServiceNow opening page or in a header for easy click and use, iam unable to bring the Landing page to header or main ServiceNow page...

UI ActionをトリガーにBusiness Rule、Flow Designerで同時更新を行うと、値更新がリセットされることがある

コミュニティの皆様 [UI Action]押下後、[Business Rule]や[UI Action]内で更新した値が、更新前の状態にリセットされることがある問題が起きています。この問題の原因について、教えてください。 通常は添付画像の「期待する動き」の通りに動きます。しかし、何回かに1回、「予想外の動き」をします。 ◆カスタム作成した仕組みService Catalogから「送信」されると、Flow Designer上で、「TABLE_A」(※)にレコードを新規作成。上記と同じFlow De...

What are the applicable ServiceNow logs?

For example, I'm wondering if syslog and cmp_audit_log would fall under ServiceNow logs.

How to enable Post comment button on service portal activity tab in standard ticket conversation

Hi Team,How we can enable post comment button in activity tab in standard ticket conversation widget in servicenow service portal. The issue is this above post button is not visible for user. Can you please guide me is there any role or ACL's for thi...

Notification Remainder for the request approver on a daily basis until the request is approved.

Need to create Notification Remainder for the request approver on a daily basis until the request is approved.

Transform Script

I need to create cases via import thro Excel(transform ) REquirement: Need to have 3 coalesce fields..1) Inserts as usual2) if there is no Change to the File (basically ignored records) I need to update a field. -- any leads ??3) And If that record i...

AWA For CSM in servicenow

Hi, I have below two questions around AWA for CSM 1. As we know in AWA we have queues, so my query is - can we prioritize the queue itself? like if we have a queue for VIP users and another queue for priority cases then based on what the work item wi...

AWA (CSM configurable workspace)

I created 'CSM service desk' workspace application through App engineCreated pages as inbox and inbox empty but when i check in the UX macroponent definitions, I cannot see the inbox and inbox empty create under CSM service desk application I guess i...

Add menu in the CSM portal that show only logged in user's account related requests

Hi All,I have a requirement to add menu in the CSM portal that show only logged in user's account related requests.I have created a catalog item which has variables:1. Account- referring to customer_account table2. Contact- Contacts within that the a...

CSM/FSM Workspace - Add new field on Knowledge Article

We have the requirement as on the kb_knowledge table to create a field called as audience which is based on cannot read criteria. If cannot read contains snc_external user criteria then audience will be internal only and if it does not contains snc_e...

I want to populate the work notes fields from SCTASK to RITM , need a BR for that.

Operator as caller

We are using CSM and we have employees that do support but they can also be callers so they already have an operator account. Is there a way to make them visible in the caller field as well?

Allowing customer to update Priority on csm_ticket page for pre-existing case ticket?

We have a requirement to update our csm_ticket page to allow the static Priority value to be updated by the customer, after the case has been submitted. Does anyone have any pointers on how to go about this?Thanks