Walk-up Experience - sn_walkup.walkup_login issues

[Lela Miller]

My team has inherited support of a project surrounding the Walk-up Experience product that was initially set up by a contracted team almost two years ago. Thankfully the product is, for the most part, fully built and ready for use, but the agency it was built for ended up not wanting it, and a new agency is now interested in using it - which means that we've had basically no experience with supporting Walk-up Experience since it was implemented for us.

We are trying to test the scheduling/check-in functionality to get a better idea of the changes that a walk-up ticket undergoes over the life of an appointment so that we can try to meet some of the requirements of this new agency, but we are having trouble accessing the "kiosk view" of the walk-up portal that was built - the page that has the option to queue in line, check in from a previously-booked appointment, or participate in a survey. We're receiving an error like "Sorry, you are not authorized to access the walk-up pages. For security reasons, walk-up pages are limited to users with the sn_walkup.walkup_login role only." when we try to queue, and nothing at all when we try checking in for a booked appointment.

So I looked into that, and the remedy is simple - use a user account that only has sn_walkup.walkup_login and snc_internal. Easy. The only problem is, adding sn_walkup.walkup_login to a user is automatically adding snc_external to any user we try, and I'm not sure how in the world this is being determined. I have almost no experience with this application, so any insight that you can provide would be wonderful.

TL;DR: Adding sn_walkup.walkup_login is also adding snc_external and is subsequently blocking my ability to access and use the on-site portal

[Vishal Birajdar]

Hi @Lela Miller 

Can you try by creating one dummy user with only "sn_walkup.walkup_login" for testing.

Then by impersonating with dummy user check the portal page.