walkup access not allowed

[PAULO CESAR FIL]

Hello everyone, I'm begining in servicenow and I have problem. When i acess the walkup portal I received this message: 

Sorry, you are not authorized to access the walk-up pages.

For security reasons, walk-up pages are limited to users with the sn_walkup.walkup_login role only.

How can I solve this? I'm tried create a group users with the "sn_walkup.walkup_login" role but I received other message saiyng: You cannot add this roule to a group 😞 someone can help ?

[Maik Skoddow · Accepted solution]

Hi

the reason why you cannot add this role to your user account is the included "snc_external" group. That means you only can add this role to accounts for external user as mixing of external und internal roles in one account is not allowed.

But the role is already assigned to the user "Walkup User". Impersonate with that user and you can use the Walkup functionality. 

Kind regards
Maik

[PAULO CESAR FIL]

thanks Maik

[Kishor O]

@PAULO CESAR FIL @Maik Skoddow  Is there any way to make this role available for internal users.

*Can we add this role to admin users?

[PAULO CESAR FIL]

I think if you make an customization you will can, try to remove snc_external from sn_walkup_login and add again to internal users. But I think you need make some tests to make sure it work well.