want to view deafult both work notes and visible comments

Sriramachandra
Tera Guru

‎11-05-2020 04:27 AM

i have two fields on case form work notes and visible comments which is journal fields when  agent opens it showing only one fields on clicking on journal field  only it is showing all.

but my requirement was  by default it should show both values. can any one suggest me an idea

please refer screen shots

requirement by default

find_real_file.png

but it is showing like this

find_real_file.png

by click on that show all journal fields it is showing all fields

 

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7 REPLIES 7

Willem
Giga Sage
Giga Sage
In response to Sriramachandra

‎11-06-2020 06:14 AM

Check the instructions I provided.

Set the glide.ui.activity_stream.multiple_inputs to true

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Willem
Giga Sage
Giga Sage

‎11-05-2020 04:44 AM

Found the property:

There are 2 User Preferences that you could set as a default system for everyone until they make a change:

 

  • "glide.ui.activity_stream.multiple_inputs", set to "false" will display just 1 journal field
  • "glide.ui.incident.stream_input", set to "work_notes" will display the Work notes field on the Incident form (this is a table or form-specific preference)

 

 

Here's a Docs article that explains System default User Preferences - User preferences

https://community.servicenow.com/community?id=community_question&sys_id=41fff6eddb58dbc01dcaf3231f96...

Willem
Giga Sage
Giga Sage
In response to Willem

‎11-05-2020 04:45 AM

Here is how to set/create the property:

  1. Navigate to the User Preferences table by entering sys_user_preference.list into the application navigator filter bar in Geneva UI16, and pressing Enter. 
  2. Filter the list by Name, Is, glide.ui.activity_stream.multiple_inputs
  3. Any users that have manually set their preference by clicking the stack icon will have entries here, indicating their preference. If you would like to clear all user preferences, you can simply delete all of the records here. We'll create a global default preference next. 
  4. Click New to create a new record. 
  5. Set Name to glide.ui.activity_stream.multiple_inputs. 
    Set the System tick-box to true (ticked). 
    Set the Type to string. 
    Leave the User field blank. 
    Set the Value to true. 
    Click Save.

As per:

https://snprotips.com/blog/2016/3/11/servicenow-geneva-ui