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Want to create a variable inside a flow.

I have a flow which will assign the approval group by the timezone.I have a created a action script and the timezone is coming from the user table. if the timezone is US i want to store  the sysid of the approval group.So do you guys know how can i c...

NeethuB by Tera Contributor
  • 420 Views
  • 2 replies
  • 0 helpfuls

How to redirect public page

Previously I created public form by record producer, and now I will create new public form by widget.I want to redirect previous form to new form. I think I need to take action on the record producer.What should I do specifically?

maitakiguch by Tera Contributor
  • 391 Views
  • 4 replies
  • 0 helpfuls

When using decision tree, how to map answers to specific fields?

I am trying to store information (answers) we get when using a decision tree to specific fields, to be used for future work. Is this possible?I know there are Decision Tree Execution records, but pulling information from there is a bit complicated so...

JosipK by Tera Expert
  • 358 Views
  • 2 replies
  • 0 helpfuls

Resolved! Dynamically Populate Dropdown in Record Producer Based on Selected Table

Hi All,Hope you are doing well, Description:I have created a Record Producer and need help dynamically populating a dropdown field based on the selected table.Variables in the Record Producer:Table Name (Variable Name: table_name)Type: ReferenceRefer...

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TEJAS by Tera Contributor
  • 1321 Views
  • 21 replies
  • 1 helpfuls

ServiceNow integration with Amazon connect

Hello, I have read the video regarding the integration of ServiceNow (CSM) with Amazon Connect, and during the setup, the instructor has downloaded several templates to use on Amazon Connect (Lambda package, Cloudformation template, Contact Flow temp...

CyrilleU by Kilo Contributor
  • 643 Views
  • 2 replies
  • 0 helpfuls

How to show graphics in Outage message section

Hello! Is there a way to add picture or graphics in the message section when creating Outage.For some reason I can only post and publish text but no graphics. Please see the attachment as reference I am talking about.  Thank YouDeepinder

Upgrade Testing of instance

Please help me on how should I proceed to test the instance for the following test cases after the upgrade:This is for case reports: functional  

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satya30 by Tera Contributor
  • 550 Views
  • 6 replies
  • 0 helpfuls