We made on load client script using g_scratchpad functionality to hide state choices on sn_customerservice_case table.In native UI its working fine but in CSM/FSM Configurable Workspace its not working.What might be the root cause ?
Hello Everyone,I have a requirement where I want to hide the state choices for certain assignment groups. I have used Display business rule and onload client script. its working but not in CSM workspace. Can anyone help me so that it can work in work...
we have 20 different field in the project record form and all 20 fields are used to saved one integer number field name such as "OPEX Internal Order 1" and whenever some one add any integer number to these fields it auto create the record in another ...
Hi guys, i want to change the search bar to rounded corners. As per my understanding i need to makes changes on the border-radius. Can anyone please tell me how i can achieve that?
I would like to search for skills (cmn_skill) that are included in a skill category (cmn_skill_category).In which table is the relationship between these two tables stored?
Following the XANADU upgrade, i Can't see the virtual agent dashboard with Service Now we have previously leveraged for reporting purposes. The dashboard offers guidance on how many chats were initiated, topics completed, closed by the system or clos...
In one form have glide list type field of reference user table and i want fetch this data in scripted approval in flow designer.
There is a knowledge artile it is opening in th KB_knowledge bot not opening in the Global search.
Hi!I want to hide that option, but it doesn't appear in the designer and if I look for it in the sys_cs_topic table, I can't disable it because of a read-only protection policy.
I have merged 7 tables and created one database table and i observed that we can not see all the fields from all the table in the database view, for ex i wanted to add field "Updated on" from time_card table. but in Geyer icon in list view its not vi...
Hello Geeks, I have built an outbound integration in Customer Service App to create a case record in Third Party Application (ServiceDeskPlus by Manage Engine) through REST API. I need to send an attachment to the newly created record in SDP and I ha...
If we assign a case to someone and that person has not touched the case by the 75% mark, I would like to send out a notification. However, if the user has updated the case, I don't want the notification to go out. Is this possible?
Hello!I'm trying to modify a page variant of the SOW in UI Builder, the latest version with Vancouver, but the page is completely blank: Also, I tried to disable some variants, but I can still see these pages on Service Operations Workspace.Can anyon...
Hi All I have two variables in Recor Producer:'Affected user' with reference to sys_user tableand 'Configuration item' with refernce to 'cmdb_ci' table and mapped to 'Configuration item' in incident form.Base on user from Affected user I want to show...
Can you help me understand how the Knowledge Articles in Agent Assist work when searching for relevant information? Specifically, does it search through all published knowledge articles to find data matching the input?For example, when I search for “...
