WeChat & ServiceNow CSM integration

[NAKUL A R1]

I would like to check if WeChat and ServiceNow can be integrated so that customers can use WeChat to raise CSM Cases? 

Also, is it possible to have a group chat in WeChat later converted to a Case in CSM. 

Any reference materials or findings can help us. 

We are in the assessment stage to identify possible options to integrate the two applications. 

[1__Dennisv]

Thanks @Timm1 

[1__Dennisv]

It would be helpful if there is a real customer reference. China is key mrket so we'd prefer some proofpoints.