Solved: What function is used to create the sysapproval_ap... - ServiceNow Community

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Hello.

It appears that a record is created in sysapproval_aprover when a record is created in sn_customerservice_registration.

What function is used to create the sysapproval_approver record?

Business rules? Or another script? ?

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There is a workflow (legacy via the Workflow Editor in the left nav) that runs when a record is created on this table. The workflow contains an Approval - User activity which creates the sysapproval_approver record - then runs a script to update the record depending on if the approval is approved or rejected.

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There is a workflow (legacy via the Workflow Editor in the left nav) that runs when a record is created on this table. The workflow contains an Approval - User activity which creates the sysapproval_approver record - then runs a script to update the record depending on if the approval is approved or rejected.

Hello.

Thank you.
Is the name of the workflow "Customer Registration" ?

Yes! Sorry I forgot to include that.