What is Default Work Item Size, Assign to field, Assignment group field in service channel form and Target wait time in Queues form?

[Ankita28]

Please help me to understand these terms

[Bhagyashri Sort]

Hi Ankita,

 Refer below link it will help you to understand.

Service Channel

Work Item

Advance WorkItem

Service Channel Capacity

https://community.servicenow.com/community?id=community_question&sys_id=3117c81c1b91d050a59033f2cd4b...

If my response helps you, Please make it correct and Helpful.

Thanks

Bhagyashri Sorte.