Updating the CSM Unified Portal Header Menu Widget

Michael Sheary · ‎05-28-2020

Hi,

I'm trying to improve our portal menu structure and looks like the CSM Unified Portal Header Menu Widget is the header widget I need.
I've added around 10 menu items but only 5 columns are displayed:

Does anyone know an easy way of expanding this menu to view the other menu items I have added?

Thanks in advance!

Sarup Paul · ‎06-03-2020

Sorry about the delay. It seems like that the page field was mandatory after the mega menu capability was built. The workaround is to go to the list view, where this check is not enforced. So create the entire menu-tree with valid (or temporary page in case of parent menus) page ids and then switch back to list layout to remove the “page” values from the top level menu-items.

We will be handling this as a defect internally to address it in an upcoming release (TBD).

View solution in original post

Ashutosh Munot1 · ‎05-28-2020

Hi,

Can you help me with portal and header menu name.

Thanks,
Ashtosh

Sarup Paul · ‎05-28-2020

Use the Parent Menu field, to create multi level. We support up to 4 levels, as you can see in the screenshots below. We internally call this as "Mega Menu".

Check out - https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-communi...

Michael Sheary · ‎05-28-2020

Thanks Sarup!!

I've tried to follow the guide but I don't get the Parent Menu Item option listed in the guide.

Any ideas how I can get this to display?

Thanks!

Michael Sheary · ‎05-28-2020

In fact @Sarup Paul , I have figured it out but how do I make a title option like Support Resources and Get help (highlighted below)? Looks like these items are set as pages but do not have linked page.

I am unable to recreate this for my items as page is a mandatory field.

When I add my items I need to specify a page whereas looking at the examples below the page entry is blank?

Thanks