Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

what is escalation matrix of incident?

amayshete2
Giga Contributor
 
1 REPLY 1

Bhavya11
Kilo Patron
Kilo Patron

hi @amayshete2 ,

 

Please refer below links

Incident escalation management

 
Please mark my answer correct & helpful, if it helps you
Thanks,
BK