csm portal copy attachment at the time incident creation not opend attachement why

[sai kishore]

csm portal copy attachment at the time incident creation not opend attachement  but once case created case incident attachment working as expected please guide thank in advance

[Vishal Jaswal]

Hello @sai kishore 

As you know that your question is visible to the world, hence it becomes important to take some time to evaluate as what you are going to ask and what you have written is formal enough for everyone to understand. If you are unable to express with your words completely then try to use screenshots to be descriptive enought as what is the issue you are facing, what is the research you have done so far and where exactly you are stuck or whether you are proceeding in correct direction or not.

So, repharse your question or elaborate your question in detail and share the screenshot so that it will easy for others to know what issue you are facing as well as is it reproducible for others or not.

[Ankur Bawiskar]

@sai kishore 

your requirement is not clear.

please share that and some screenshots as well.

If my response helped please mark it correct and close the thread so that it benefits future readers.