What is SME in servicenow?

[Sai Akhil]

Hi Team,

for one story I have to create the knowledge base they have provided me the owner, manager, and SME(provided some system users) I could not find the SME field in knowledge base form please help me with this.

Thanks,

Akhil.

[Willem]

Subject Matter Experts. I see them commonly added to the "Managers" field, as they are tasked with managing the Knowledge base:

[MounikaS]

SME- Subject matter expert, it is an designation

[palanikumar]

Hi Akhil,

There is no OOB field for SME. I suggest you to create a new custom field to store the SME.

Thank you,

Palani

[HERNANU]

Having specialists, does not mean they are good. How can the Process Owner know that the proposed technical solution is optimal? How can an implementer assess the efficiency of the requested process?

The ideal solution would be to have someone who knows the technical aspects of the Now platform and combine that with relevant business experience. That kind of experts will bring tremendous value to projects. This is the definition of a Subject Matter Expert.