What is the Customer notification Module in ServiceNow?

[madhanchida]

I am trying to use the Customer notification module in ServiceNow CSM, but I would like to get the right names and documents? 

[AnirudhKumar · Accepted solution]

Looking for this one? : https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-servi...

[madhanchida]

Thank you! Is there any other common name other than ' Customer Notification Preferences' 

[ersureshbe]

Hi, Customer Notification is common for all ServiceNow modules. You can use OOB and customize based on business requirement. Notification Templates, Event Registry, Script Action items are supporting for notification aspects.

[madhanchida]

Thank you for your response!