What is the default configuration to close cases automatically

[Rakesh1]

In how many days resolved cases close automatically by default?

[ersureshbe]

Hi, 10 days is default. Please refer below link.

https://docs.servicenow.com/bundle/quebec-customer-service-management/page/product/customer-service-management/concept/auto-close-customer-service-case.html.

Please mark as correct answer if it helped.

Regards,

Suresh.

[Rakesh1]

In the link above, it is mentioned that flow is not active by default.

[Chandra Sekhar6 · Accepted solution]

Hi,

Its a tricky question.

By default it will not close the resolved cases automatically.

But we have a flow "Auto Close Resolved Cases" which closes resolved cases after 10 days. But it is inactive by default.

[Chandra Sekhar6]

Kindly check the flow in your instance, it is inactive by default.