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Adding Recommended actions option to the side panel in workspace

Pallavi_G
Tera Expert

I want to add Recommended Actions option in the contextual side panel of the Workspace. Can anyone help how to achieve this. 

 

Pallavi_G_0-1745824566349.png

 

 

Thanks in Advance

3 REPLIES 3

Ankur Bawiskar
Tera Patron

@Pallavi_G 

you will have to build that out.

Refer these links

Recommended Actions in the Side Panel of Workspace 

Configuring Recommended Actions 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Pallavi_G
Tera Expert

The issue is solved, ServiceNow has added the Recommended Action in the latest version of CSM configurable workspace so i have used it.

alexankaras
ServiceNow Employee

Old article, but posting this for anyone landing here and searches an answer for any other workspace than SOW/CSM - Please review this article:

Adding the "Recommended Actions" panel within a (custom) workspace