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‎02-22-2022 07:32 AM
In how many days resolved cases close automatically by default?
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Customer Service Management
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‎02-22-2022 07:34 AM
Hi,
Its a tricky question.
By default it will not close the resolved cases automatically.
But we have a flow "Auto Close Resolved Cases" which closes resolved cases after 10 days. But it is inactive by default.
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‎02-22-2022 07:47 AM
Yes, it is not active in my dev instance.