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What is the default configuration to close cases automatically

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Rakesh1
Kilo Contributor

‎02-22-2022 07:32 AM

In how many days resolved cases close automatically by default?

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cx2162
Tera Guru

‎02-22-2022 07:34 AM

Hi,

Its a tricky question.

By default it will not close the resolved cases automatically.

But we have a flow "Auto Close Resolved Cases" which closes resolved cases after 10 days. But it is inactive by default.

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Rakesh1
Kilo Contributor
In response to cx2162

‎02-22-2022 07:47 AM

Yes, it is not active in my dev instance.

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amit_bt
Tera Contributor

3 hours ago

Its a tricky question.

By default it will not close the resolved cases automatically.

But we have a flow "Auto Close Resolved Cases" which closes resolved cases after 10 days. But it is inactive by default.

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