What is the difference between CSM and FSM in ServiceNow

[AnirudhKumar]

I would like to understand how is CSM and FSM different from a data-model perspective.

Could someone give me some idea on this please.

[Maik Skoddow]

Hi @AnirudhKumar 

what do you mean exactly with "from a data-model perspective"? Please describe the purpose behind your question. Do you have CSM and FSM in the same instance and now you have some doubts regarding conflicts?

Both products come with their own tables and relations as they are completely independent and different. But on the other side they both are using the same foundation data tables like "Locations"

Maik

[AnirudhKumar]

I sincerely apologise for the ambiguity in the question and the delay. By FSM I meant Finance Service Management.

I see it says it is no supported in Docs. Was this part of CSM any time earlier or a different app altogether?

[Community Alums]

can elaborate on your question please !!

data-model perspective?

[AnirudhKumar]

I sincerely apologise for the ambiguity in the question and the delay. By FSM I meant Finance Service Management.

I see it says it is no supported in Docs. Was this part of CSM any time earlier or a different app altogether?