What is the easiest way to auto approve Service Catalog items?

pcrmc · ‎08-07-2020

I have built out 3 Service Catalog items, which are all going to be generally available to end-users in our Org. I do not want anyone to have to approve these requests after they are created.

The flows I made in flow designer allow me to adjust stages of the the request item, but not anything on the request it self (at least I have not figured out how as of yet).

Is there an easy way to approve everything? It does appear that when I set my request item to closed complete, that the request closes out, so that is good.

Allen Andreas · ‎08-07-2020

Hi,

For a request item, you can "set value" to the "Approval" to mark it as Approved.

You don't have to pass it through any approval activity at all.

Once the request item is set to closed to complete via flow, then yes, the request overall is closed (if there are no other items ordered).

So it's more of a formality to have it marked as Approved, than literally needing it.

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/flow-designer/task/te...

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Hitoshi Ozawa · ‎08-07-2020

Yes. Also better to set "Stage" to "complete".

Sample rtim

Hitoshi Ozawa · ‎08-07-2020

My bad on the Stage. Don't set it to Complete. Just set it to the stage to where you want to start.

pcrmc · ‎08-07-2020

I see,

Thank you all for the replies. Can I still setup RITM stages if I don't use approval on the request itself?

I thank you all, and to Allen's point, I did want to do this just as a formality, so that end-users that make requests are not confused thinking that things need to be approved, and then calling our Help Desk asking about approval.