What is the use of Follow button in Demand, Release forms

[Nivedha G]

Hi,

  In most of the forms in ServiceNow we see Follow button on right corner, I see that when user clicks on that button they would get notification when any new updates are added to that form and that does provide separate notification sent through email, but just showing under Show notification icon. But where and how it is configured, need some information on that. Thanks in advance

[Aranya]

Hi @Nivedha,

The follow button usually allows the user who clicks it to subscribe and get notifications on that particular record. 

Here on the demand form it is present. To deactivate it, we use the property glide.live_feed.task_header_button and set its value from "collaboration" to "none". This will ensure that the button is deactivated on all task forms.

For more details use this link : Show or Edit the Follow button 

Please mark as Helpful and if this worked for you kindly mark this reply as the Solution!

[SC15]

@Nivedha G , I understood from your question that you want to know 'where and how the Follow button is configured for Demand/Release forms'. Here is some insight for you, using the Demand form as an example: 

- The Follow button is a UI action, on the Demand form

- To access the configuration behind this UI action, take these steps: 

   * Using 'All' navigation menu: Demand > Demands > All

   * Now on any column menu (three dots) select Configure > UI Actions

   * Search for Name = Follow

   * You will see two records for 'Follow on Live Feed'

   * one is for 'lists' the other one is for 'forms'

   * open the record and review the details. Customize it as you like

Hope this helps your inquiry. If you have any further questions please do not hesitate to ask.

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