What is timeline on Case form and how to configure/modify the existing one?
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10-08-2024 02:35 AM
Hi All,
1. Can anyone help me about Timeline in Case form, what it will do. If we want to modify the blue dots color which I highlighted in snip, where exactly I need to modify.
2. What is 3 minutes with agent and 3 hours with customer.
Regards,
Pavan.
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