What is timeline on Case form and how to configure/modify the existing one?

Pavan Kumar28
Tera Contributor

Hi All,

1. Can anyone help me about Timeline in Case form, what it will do. If we want to modify the blue dots color which I highlighted in snip, where exactly I need to modify.

2. What is 3 minutes with agent and 3 hours with customer.

PavanKumar28_0-1728379870034.png



Regards,
Pavan.

0 REPLIES 0