how to hide Request approval button for particular change request
we have created standard change we need to hide request approval button only for that change request. i have tried using script in UI policy but its not working.
Forum Posts
How to give dynamic condition on data visualization on UI builder
Hi everyone, I am new to UI Builder. Actually, I have one requirement for data visualization.In data visualization, I want to show the state value of that.I have a case table in that case table, and one related table is there. Here is my requirement:...
Resolved! Is working with multiple E-Mail Domains in one Instance possible?
Hi Community, I'm new to the ServiceNow product and this community and hope someone can help me with the following. Is it possible to answer case 1 for an end-user/customer with service@domainA.com and for case 2 we use service@domainB.com? I looked ...
Resolved! Sending JSON.stringify() is sending Object Object
Hi Team, On sending data from script include using JSON.stringify(arr),we are getting message as [{}] ,we are only sending single value for a scenario. But when we print the value before JSON.stringify , we do get the proper message in gs.info() as ...
Resolved! OOTB Virtual Chat Initial response
Can anyone advise where the OOTB initial response message when clicking on Live Chat in teh CSM portal is set up. I have been through every single message that is OOTB in the Virtual Agent Designer (I may be in the wrong place), however I can't find...
Display resolution codes based on case category
Hi,I want to display resolution code choices based on case category like 'issue', 'feature' etc.. Can someone help me to achieve it.
Resolved! How can I update the assigned to value on assessment instance table when a WOT is reassigned?
Hi, I need to update the "Assigned to" value of the Assessment instance table to whoever the WOT (Work order task/wm_task table) was reassigned to after it has been closed. Any tips on how can this be done? If this can be done via business rule, appr...
what is case Digest and its configuration to different case types
Hello Buddies, As you know guys nowadays communication plays a vital role in the business for the continuous updates on the issue or for its resolution. In order to make this communication an easy cake walk-through Case digest feature helps us to del...
Resolved! Salesforce Integration - Unable to retrieve refresh token via script using REST call.
Hi All,I'm trying to integrate the ServiceNow instance with the Salesforce sandbox. I was able to create an Oauth2.0 profile and connected to Salesforce sandbox. I was also able to pull the Account and Contact data from Salesforce through REST messag...
Resolved! Use of the Table API by External Users
I am currently trying to call the table API as an external user with the roles snc_external, sn_customerservice.customer, sn_customerservice.customer_case_manager with the following curl command The following curl command is used to call the table AP...
How do Case Digest/Post Case review get triggered?
How do you create a Post Case Review? We installed the case digest plugin and it created a UI action "Create Post Case Review" but it doesn't show up on any of our cases (open, resolved, or closed). I am logged in as the system administrator in my P...
Resolved! Work Notes and Comments in Agent Workspace
Hi Community -- Our agents want us to remove work notes and comments from the left hand pane in the agent workspace view -- however -- the only way I could find to do that without removing them entirely from the form was via an OnLoad Client script ...
Dynamic Recipients List for Targeted Communications
Hello, I'm trying to build a dynamic recipient list for targeted communications. The recipients are Account Contacts, so I have the Table set to customer_contacts, the User Field set to Sys ID, but I would like to set the conditions to match only th...
Resolved! How to configure buttons from Agent Workspace to CSM Configurable Workspace
I'm in the process of configuring CSM Configurable Workspace, I need the case record form to be as similar to agent workspace. I have certain buttons that have been configured in Agent workspace and standard UI, How do I configure these pre-existing ...
How to configure multiple views for CSM Configurable workspace?
We have a form view (on the Case table) in the native UI which shows the variables (via variable editor) and a few other fields in the native UI. We need the same UI in the workspace. However, if the form layout of the "workspace" view is modified, a...
