Hello Experts,I have a requirement to update our header logo for the CSM workspace.Before our Tokyo update it was working fine but after the update I am unable to update the logo.I have followed the exact same steps: (This solution worked fine before...
Hi All, I want create Special Handling notes for all the escalated cases. kindly guide me with the special handling condition.Thanks in Advance,
Hi. I have the following problem with the time_worked field on workspace.When I save a record on the backend, the time_worked timer field starts counting down from zero. In addition, a record is created on the task_time_worked table. This is how it s...
Hi,I have a scoped application and table in it.I want this table to be visible in workspace.I've previously worked with CSM Configurable Workspace.So,is there a way to add my scoped table to the list in CSM Configurable Workspace or maybe in ITSM Age...
I need to write a BR that checks if there is a value in the User ID [user_id] field in the Email [sys_email] record. If there is no value in the field, then move forward with the check. I have this portion ready. In the Email [sys_email] record, I n...
Hi, I notice that in the CSM Configurable workspace, on the interaction form, there are 2 tabs "Consumer information" and "Consumer Activity". They seems to appear when the consumer field is populated on the interaction record.I like to remove these ...
Hi,I have a bit of a problem. I'm consulting (and implementing) at a customer who just got ServiceNow. There's another consultant of a different company in the project, who has much more experience than me. This consultant suggested that the customer...
My requirement is to restrict visibility of catalog based on the group. We want dynamic script so that only *SDM groups can see that items. any lead will be helpful
I am trying to create audiences for the lists on UI Builder page.Unfortunately, I can only create an audience based on Roles. But I want to have audiences based on Groups.I tried using User Criteria Inclusions under audience as well, but no luck.Base...
I have a button in the portal that needs to be hidden if the logged in user does not have a specific role. Here is my button HTML: <button type="button" class="btn btn-dash {{c.data.view.account == true ? 'selected' : 'unselected'}}" ...
I am trying to set up case type selection window, but it is blank, I have done and created Multiple records under Customer Service > Manage Case Type what else am i missing
When a user selects reply all on the email client template on a case form.The to field and cc field is automatically populated. Then once you press send the user who is in the cc field is not receiving the mail. Only the user in the to field is recei...
I have a requirement to show Case priority as a Read only field on the Incident record only when the incident is created from a Case, how can i achieve this.I do not need to map the case priority to Incident priority, need a seperate Case priority as...
Dear Community Colleagues, for some reason a new version is published and the old one is still in draft version. (see image attached)The newest version has no checkout or edit button available and my suspicious is because of the existence of an old d...
Hai Guys, I Need a help!!I have one requirement that Creating a Case Record Based on Survey Submission (if a customer selects all answers as dis-satisfied, then Case needs to be created parallelly). Please Help in this requirement Guys.Thanks in adva...
