I want to create multiple shadow profiles for a same person, likewise we do for Translated Versions of a Knowledge Article ( A separate object but linked with the same user).
Different profiles can have different group membership and roles and a user can switch between them while switching to different profile.
So how can I use Unified User CSM to do so?
https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/customer-se...
