What user role to view knowledge base

[Ha Le]

[Community Alums]

Hi @Ha Le ,

Knowledge Management roles

Role	Description
knowledge	Users with the knowledge role can contribute to the default knowledge base and access the Knowledge application menu. The knowledge role is a fulfiller role and not a requester role. Note: Requesters can view, comment, and give feedback to the knowledge articles. However, a requester cannot create or edit articles.
knowledge_manager	Knowledge managers perform administrative functions for knowledge bases they manage defining categories, pinning important articles, and approving changes to articles. Users selected as managers of a knowledge base receive this role automatically.
knowledge_admin	Knowledge administrator can perform all the administrative tasks associated with maintaining the Knowledge Management system.
knowledge_coach	Knowledge coaches can perform AQI surveys on articles, write, edit and review knowledge articles, and coach the team on best practices.
knowledge_domain_expert	Knowledge domain experts perform AQI surveys on articles and can write, edit and review knowledge management articles. A knowledge domain expert keeps track of the health of knowledge base.
admin	Administrators can configure knowledge workflows, set knowledge properties, and manage knowledge forms and homepages.
knowledge_group_manager	Knowledge group managers can add or remove members in ownership groups managed by them. They cannot change the manager assigned in their groups. The manager can only be reassigned by the knowledge administrator. Knowledge group managers are assigned feedback tasks by default. They can reassign tasks to another group member, or group members can assign a feedback task to themselves.
knowledge_group_member	Knowledge group members are part of an ownership group that can be associated to knowledge articles. They can approve knowledge articles, assign feedback tasks to themselves and work on them as well as edit any knowledge articles that their ownership group is assigned to.
kcs_candidate	KCS candidates understand the basics of KCS.
kcs_contributor	KCS contributors can create or validate knowledge articles in their product areas without being reviewed by a knowledge coach.
kcs_publisher	KCS publishers are authors who are well versed in KCS standards and create more external-facing articles.

There is field on the article as well. "can read" and "cannot read" these use user criteria to set if a user can read the article or not.

If its still not visible then,

Look for Service Portal >> Portal from application navigator.

In the list layout add Knowledge base column. Look for the appropriate portal( CSM in your case) & ensure knowledge base is populated.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi @Ha Le ,

I think i have answered the same thing. Would you be able to mark the correct answer for the appropriate one. Really appreciate it.

Thanks,

Sandeep

[Prashant16 · Accepted solution]

Hi Ha Le,

You can check the Can Read/Can Contribute related list of the knowledge base. if there is no roles added in Can Read it should be visible to everyone who are able to access portal.

Other than this, there are some privileged roles like knowledge_admin, knowledge_manager who can see all Knowledge bases.

Thanks,

Prashant

[Kumar_Raja]

@Prashant16 I didnt get ur point as i was not able to find the related list which you re saying. Can you please say that in detail