when i see a incident in SOW view Caller information is not showing on the Record information card.

[Abhilasha G T]

Hi Team,

I want to have the Caller name on the Caller Record Information card in the SOW interface , it is showing the

" Requested for" so that it is consistent with the rest of the platform.

under the caller , requested for user name is displaying , how to achieve it.?

Regards,

Abhilasha G T

[Ankur Bawiskar]

@Abhilasha G T 

Did you find which component is that and make a copy of that?

[Ankur Bawiskar]

@Abhilasha G T 

check this link

Configuring the caller card in service operational workspace 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Abhilasha G T 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.