when i see a incident in SOW view Caller information is not showing on the Record information card.

[Abhilasha Gowda]

Hi Team,

I want to have the Caller name on the Caller Record Information card in the SOW interface , it is showing the

" Requested for" so that it is consistent with the rest of the platform.

under the caller , requested for user name is displaying , how to achieve it.?

Regards,

Abhilasha G T

[Ankur Bawiskar]

@Abhilasha Gowda 

Did you find which component is that and make a copy of that?

[Ankur Bawiskar]

@Abhilasha Gowda 

check this link

Configuring the caller card in service operational workspace 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Abhilasha Gowda 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.