When WOT is assigned to an engineer, the Estimated travel duration changes to a very long time.

[Youngmin]

Hello,

I've been struggling with this for a few days now.
I would appreciate it if someone could help.

When WOT(Work Order Task) is assigned to an engineer, the Estimated travel duration changes to a very long time(7days 15hours).

Why is the estimated travel duration changing to 7 days and 15 hours?

Please advise me.

Thank you.

[Maik Skoddow · Accepted solution]

Do you have an idea how complex the overall FSM configuration and all the related calculations is? You provided nothing of that, so how can someone answer you?

The only advice I can provide you is to check which coordinates are stored in the sys_user table for the respective agent or which location is linked there. This is taken as the start point for the distance calculation.

[Youngmin]

Hello Maik shoddow,

Thank you very much for your advice.

My problem is that I don't know what data I need to provide to get the answer.

Anyway, your advice was helpful. Thanks a lot.

Regards,

Youngmin