When WOT is assigned to an engineer, the Estimated travel duration changes to a very long time.

Youngmin
Tera Contributor

Hello,

 

I've been struggling with this for a few days now.
I would appreciate it if someone could help.

 

When WOT(Work Order Task) is assigned to an engineer, the Estimated travel duration changes to a very long time(7days 15hours).

 

Why is the estimated travel duration changing to 7 days and 15 hours?

 

Please advise me.

Thank you.

1 ACCEPTED SOLUTION

Maik Skoddow
Tera Patron
Tera Patron

Do you have an idea how complex the overall FSM configuration and all the related calculations is? You provided nothing of that, so how can someone answer you?

The only advice I can provide you is to check which coordinates are stored in the sys_user table for the respective agent or which location is linked there. This is taken as the start point for the distance calculation.

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2 REPLIES 2

Maik Skoddow
Tera Patron
Tera Patron

Do you have an idea how complex the overall FSM configuration and all the related calculations is? You provided nothing of that, so how can someone answer you?

The only advice I can provide you is to check which coordinates are stored in the sys_user table for the respective agent or which location is linked there. This is taken as the start point for the distance calculation.

Youngmin
Tera Contributor

Hello Maik shoddow,

 

Thank you very much for your advice.

My problem is that I don't know what data I need to provide to get the answer.

Anyway, your advice was helpful. Thanks a lot.

 

Regards,

Youngmin