which playbook will run if condition is same in servicenow ?

[rubesh_u]

In CSM there are two play books with same trigger conditions.which one will run ?

[Maik Skoddow · Accepted solution]

Hi @rubesh_u 

at the end playbooks are visual and interactive representations of the underlying processes. And process are allowed to be started in parallel (for example when having the same triggering condition). 

But of course it will cause unexpected behaviors if two playbooks are executed at the same time for a record. Therefore, you should make sure that only one Playbook will be triggered.

Maik

[rubesh_u]

Thankyou @Maik Skoddow 

[akhilsharma]

 Hi @Maik Skoddow,

I’m seeing two playbooks being triggered at the same time, even though the conditions are based on language. Despite being in a different language, the other playbook is also appearing. This issue is happening only on one instance — other instances are working as expected, even though the same condition is matched there as well.

Do you know what might be causing this?

Akhil