Which Plugin need to activate for Order Management in CSM

[Sironi]

Hi all,

Please help me which PLUGIN we need to activate for Order management in CSM

i found 2 Plugin's : sn_csm_order_mgmt,    com.snc.csm.order  what is the difference between these two plugins , seems to be both are for CSM.  i have activated two in my PDI , below was resultant

sn_csm_order_mgmt : As admin/agent I am able to create Order records for Customers /Consumers , but when I Logged-in at CSM/CSP portal side  as customer/consumer, I m unable to create CASE against Order . WHY ? 

com.snc.csm.order  : As admin/agent I am able to create Order records for Customers /Consumers , when I Logged-in at CSM/CSP portal side  as customer/consumer, I m able to create CASE against Order successfully . 

Please help me as a CSM users which one we need to activate . 

[Musab Rasheed]

Hi Sironi,

This the the plugin com.snc.csm.order, go through below link,

https://docs.servicenow.com/en-US/bundle/sandiego-customer-service-management/page/product/customer-service-management/concept/cust-service-mgmt-for-orders.html

Regards

[Sironi]

Hi,

Thanks for reply, here i have two concerns 

 1. what is the use of sn_csm_order_mgmt  ?

As admin/agent here also I am able to create Order records for Customers /Consumers ,

But I m unable to create CASE against Order . 

2. Customers / Consumers Can raise Orders their own-self ? ?

[Community Alums · Accepted solution]

Hi @Sironi ,

To add support for orders to the Customer Service Management application, activate the Customer Service Management for Orders plugin (com.snc.csm.order).

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Sironi]

Hi Sandeep,

what is the use of sn_csm_order_mgmt  ?

As admin/agent here also I am able to create Order records for Customers /Consumers ,

But I m unable to create CASE against Order .