I have a field in my form that is used to show when a ticket is resolved, I need this field (when active) to be set to the current date/time Tried the dynamic field in UI builder but this didn't work for some reason
Hi all, In the above UI Page, I've certain requirements to be done: 1. In the action field - I have three values "Add", "Modify" and "Delete": If the associated case does not have any Request created - show only Add option, else the other two optio...
We want to exclude certain users from the leader board in our CSM Community. For example, we have an employee with a lot of points and we don't want that employee to appear on the leaderboard.What is a method that I can use to exclude the employee fr...
Hello everyone,I’m working on a requirement where I need to open related list records in a new tab when a user clicks on them.Currently, users have to ctrl + click the url record, but I’m looking for a way to make this happen automatically. Is there ...
I am learning the CSM essential course now. There is word called 「case task services」 and I couldn't find the definition in the text. Please tell the answer. Thank you!
Hi team,In the work bench form "resolve" button is not visible. Please help me to find the button.Regards,Manasa.
I have a case record which is created manually then have a task below the case, where in the case and task is related with the case number (u_tow) and when i create a case we have mandatory fields like description, requirement,location.After filling...
Hey there folks, I wanted to know that how can we remove the writing that appears in a colored background in the priority Field in HR agent workspace.Here is a small glimpse of it circled in blue ink:The issue is circled in blue inkI want to get rid ...
Hello, I configured 3 skill levels for MS Outlookk:- Low: value 1- Medium: level 5- Expert: level 10 And I configured AWA based on these skills, for self-service channel. I assigned MS Outlook Low skill to one of agents and Expert skill to another...
Does anybody experienced anything like this?We have a multiline field on the Case table. When the support engineeer types in this field in Agent Workspace, the cursor randomly jumps out from the field to somewhere else which is very annoying.It start...
On the CSM Portal landing page is it possible to have specific details for a customer on this landing page? Like current service inclusions pulled from their account/contract
Hello community, We have noticed an issue with the import set for Consumer data. There are various fails in the last few days, we’ve checked ServiceNow - snowflake is not locked and I’ve test loaded 20 records from the Data Sources (Snowflake JDBC Co...
I have someone trying to create some pie charts and getting this error. WARNING: Invalid order by fields: The number of order by fields cannot exceed 1 Any advice on what needs adjusted so this error doesn't show?
Hi Team, What I am basically looking for is to send notifications to users to whom an incident is assigned when the ticket is not updated for 5 days.Also, please tell me how to include the manager of the user to whom the incident is assigned ('assign...
Hello community! I'm trying to tag cases based on the quick messages selected by agents, the challenge for me is to do it automatically Is there a way to identify the quick massage sent and then tag the case automatically? Thanks in advance for your ...
