ABC Corp would like to make sure that their Customer Service Agents are aware of special conditions regarding their products and customers. They would like to use Special Handling Notes so agents must acknowledge any important notes about the custom...
Hi All,1. Can anyone help me about Timeline in Case form, what it will do. If we want to modify the blue dots color which I highlighted in snip, where exactly I need to modify.2. What is 3 minutes with agent and 3 hours with customer.Regards,Pavan.
Hi Folks, I have a custom workspace in which if we click a button it will open a record producer within the workspace. Requirement is to close the workspace tab after submission of the request.Screenshots below. on click of submit particular tab in ...
Hi Team. Have a query on freezing/ currency choice dropdown modification on currency type fields.Have a currency field in a table where I want to show "code" as dropdown instead of "symbol" as a choice dropdown for that field.So, as I searched extens...
Hello. I am using a translator, so sorry if it is difficult to understand.I have a question about the record information in the configurable workspace.I have this set up in the UX Ribbon configuration module, but the user card is displayed. Please ...
Hi All, We have recently migrated our Agent workspace to configurable workspace. I have a requirement that whenever we close our configurable workspace window and reopen the workspace in a new session it should not show the previous opened tab. How t...
Hi everyone,I’m trying to query records from a specific date range using the ServiceNow Table API. When I use the query from the list view, it includes a JavaScript function like: javascript:gs.dateGenerate('2024-10-05', '05:40:02')@javascript&...
We have a requirement to change the label of "External login" used in the CSM portal, when you click user external login link.On there we want to change the label of the field User ID. but cannot find where this is coming from. Steps 1) if you have m...
Hi Everyone, We have a custom field on the case record (u_additional_comments). Whenever a knowledge article template is attached from Knowledge results using attach button, the article content is getting copied to the above mentioned field. When an ...
Hey, I'm quite new to flow designer, it looks easy to use if you know how. What's the trigger to approve a KA?
Hi, does anyone know if I can bold a data pill in flow designer? Thanks.Sean
I have done the below steps on my PDI1. Installation done for Document Intelligence Plugin2. Navigated to Task Definitions > Created a Task Definition as Passport Use Case3. Created 3 keys 4. Navigated to Tasks > Created a Task > Attached a document ...
in Agent workspace , whenever we received a chat it showing the chat number, instead of number we want to display user name who initiated the chat.Anyone please help me how to achieve this .
Any has done customization on Agent Workspace? Just need some ideas on how we can simplify how it looks for our teams. Thanks.
Hi, I am stuck in this task in the CSM Simulator. It seems easy. The simulator keeps giving me the "Verify that the Contact Relationship has been created correctly."The tasks are:Associate Ursula with the parent account, ABC Corp, by creating a new C...
