Set Email Digest Subject Using Mail Script
Hi Community, How to set email digest subject using mail script. Thanks,Krishnamohan
Forum Posts
How to make the watchlist display
I would like to know how to make the Watch List show on the catalog tasks display. I have used all the options as empty, not empty dynamic, etc and none of them will show the watchlist. I am responsible for updating the RITMs for three people on my...
Virtual agent study materials
Hi Team,Can Someone give me virtual agent study materials learning from scratch to an advance level.Udemy,youtube or documentation links will be helpful.
Sailpoint connector workflow timer issue
We have integrated a SailPoint plugin into ServiceNow. The manage access wizard has been created in the portal . There are roles and entitlements, and we have created requests for entitlements.RITM was created and we approved all levels, stages shoul...
Knowledge Base - Permissions to enable the configure form view to see Meta tag field
Hello everybody, Do you know how to enable the Configure » Form Layout configuration for an user without need to give them admin roles? OR maybe to enable the Meta tag field to display as default for the users when they are creating a Knowledge Arti...
How to add logo signature in outgoing Email from mail client
Hi Team, Can someone tell the place wherein we can auto add image while sending email from any case or any object using email client as in attached screenshot
Resolved! How to add a common logo from email sent using Email Client from any case
HI Team, We have a requirement wherein we want to have a logo set each time an email is sent using Email Client ServiceNow from Case record by clicking on 3 dots beside follow button .Logo to be set in the Body of the email
How to trigger BR in HIGH order
Hi Team, We have 2 BRs written. 1 BR(runs on Update/Insert) is written at order 100 and my BR(runs Update) is written at order 299. BR at order 100 is still overriding field values of my BR. Can you tell how to make BR at order 299 override BR at 100...
Major Incident Management - Auto Creation of Major Incident Management Candidates
When a user saves or submits an incident record with a Priority 1, the user is presented with a popup box stating: "Please confirm that you would like to propose a Major Incident Candidate and inform Enterprise Incident Management of this issue" If t...
Resolved! Where the Approval Logic for Customer User self-registration Process is defined
Hi, our customer wants to update the Approval logic for the Customer self-registration process.Currently the sn_customerservice.customer_admin User of the Account is getting an Approval Record for a new member (Table: sn_customerservice_registration)...
Permission to make Dashboard visible to all Agents
I have created a report dashboard in the CSM workspace. How can I make dashboard visible to all CSM agents when it's only viewable to managers?
Resolved! Case list issue
Hello, I need to add a new column ('Needs attention') to the case table list, but every time when I click on Configure -> List layout -> add the field to the list....nothing happens.I did the same steps in my PDI and it works so I have no clue why it...
How to integrate calls/conference into CSM Workspace using MS Teams?
Hello everyone, I would like to ask if we can integrate calls into the CSM Workspace using MS Teams. If possible, can you give me an idea of how to incorporate it? Thanks in advance.
Not receiving emails when mentioned in a ticket - CSM
I'm having an issue with the @mention Notification in ServiceNow. When trying to @mention users in the additional comments field in Case the emails are not being sent.As suggested in one of the articles I tried using 'Save' option instead of Post, s...
Resolved! Business Stakeholder(ITSM) role equivalent for CSM - internal users
Hi Team, Has anyone created or using a role in CSM which gives Readonly access to all the Cases in Service Now for the internal user. sn_customerservice_agent gives access to edit the cases as well which is meant for an agent. I need a readonly acces...
