How to use HTML content in additional comments or work notes fields
I am looking to use HTML content in additional comments fields.I want to send Bold content/heading content to the customer
Forum Posts
Standard case transformation to major case
Hi, Is there an option to turn a standard parent case into a major case? Without creating a new major case. Let's say a standard case was raised in error instead of major case. Can I change it in any way from standard to major? Or the only option is ...
ATF Test Case Rollback issue
Hi i am facing one issue i have run the test cases using parameterized testing one record is rollback other record is not rollback
How to send the case record as an attachment from ServiceNow to Teams on click of button?
Is it possible to send the case record details as an attachment from ServiceNow to Teams on click of button? It should be in PDF format.
Resolved! REST API Authentication not working
Hi,I'm trying to use REST API to get cases. I'm calling this endpoint /api/sn_customerservice/case using this as reference:https://docs.servicenow.com/bundle/washingtondc-api-reference/page/integrate/inbound-rest/concept/case-api.html#title_case-GET-...
Notify when a case is created or updated
Hi, I have a developer instance of CSM running and I'm looking for a way to get notified via api call when a case is created or updated, ideally with a webhook. I couldn't find a way to do it, is it possible? Thanks in advance
Unified Navigation bar visibility in CSM Configurable Workspace
We would like to manage the visibility of the Unified Navigation bar inside of CSM Configurable Workspace. Currently, some users are able to see it and some are not, and this varies between our prod and dev environments. We are unsure of how the syst...
Resolved! Auto Assignment of Interactions - revert to manual
We want interactions to be manually routed. What property deactivates populating the assigned to field? Table name: interactionfield name: assigned_totype of submission is "Walk-up" via Walk-up solution check in portal
Resolved! Show referenced tables vs Show referencing tables?
what is the difference between referenced tables vs referencing tables? could you please elaborate.
Resolved! CSM - Is there a limit to the amount of contacts you can have using your portal?
As per the title, just wondered whether there were any limits to the amount of contacts we can have in our CSM instance that would be using the portal to log cases?
How to change the banner image for specific user
Hi All , In my project, we have the default banner of servicenow. But one user has a different banner. How can we change his banner back to default. Please suggest. Thanks,Divya
Are new case types counted as custom tables?
Hello, It has been requested to create a new case type on a customer. The question is: is the new case type table going to be counted as a "custom table" and deducted from the CSM's custom tables entitlement? Thank you.
Knowledge Homepage in CSM Workspace
What is the recommended way to create a Knowledge Homepage accessible from the CSM Workspace by agents? I see documentation around UI Builder as well as Service Portals, but I am unsure of the best way for agents to access this information while rema...
Displaying Worknotes and Comments in Logged in Users Language dynamically
Hi,Please help me in Displaying Work notes and Comments in Logged in Users Language dynamically with out Clicking on Translate icon on Case Table.Thanks in Advance.
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