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05-10-2022 10:33 PM
Hi all,
Please help me which PLUGIN we need to activate for Order management in CSM
i found 2 Plugin's : sn_csm_order_mgmt, com.snc.csm.order what is the difference between these two plugins , seems to be both are for CSM. i have activated two in my PDI , below was resultant
sn_csm_order_mgmt : As admin/agent I am able to create Order records for Customers /Consumers , but when I Logged-in at CSM/CSP portal side as customer/consumer, I m unable to create CASE against Order . WHY ?
com.snc.csm.order : As admin/agent I am able to create Order records for Customers /Consumers , when I Logged-in at CSM/CSP portal side as customer/consumer, I m able to create CASE against Order successfully .
Please help me as a CSM users which one we need to activate .
Solved! Go to Solution.
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05-10-2022 10:46 PM
Hi
To add support for orders to the Customer Service Management application, activate the Customer Service Management for Orders plugin (com.snc.csm.order).
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep

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05-10-2022 10:43 PM
Hi Sironi,
This the the plugin com.snc.csm.order, go through below link,
https://docs.servicenow.com/en-US/bundle/sandiego-customer-service-management/page/product/customer-service-management/concept/cust-service-mgmt-for-orders.html
Regards
Regards,
Musab
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05-10-2022 11:11 PM
Hi,
Thanks for reply, here i have two concerns
1. what is the use of sn_csm_order_mgmt ?
As admin/agent here also I am able to create Order records for Customers /Consumers ,
But I m unable to create CASE against Order .
2. Customers / Consumers Can raise Orders their own-self ? ?
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05-10-2022 10:46 PM
Hi
To add support for orders to the Customer Service Management application, activate the Customer Service Management for Orders plugin (com.snc.csm.order).
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
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05-10-2022 11:10 PM
Hi Sandeep,
what is the use of sn_csm_order_mgmt ?
As admin/agent here also I am able to create Order records for Customers /Consumers ,
But I m unable to create CASE against Order .