Hi everyone,
I would like to test ServiceNow CRM and Service Operations Management (SOM) on a Personal Developer Instance (PDI) to get a realistic hands-on understanding of the capabilities.
I’m looking for guidance on the following:
Which plugins are mandatory to run:
ServiceNow CRM
Service Operations Management (SOM)
on a PDI?
Is it sufficient to activate only the core plugins, or are additional modules required, such as:
Customer Service Management (CSM)
Field Service Management (FSM)
Service Portfolio / SPM
or specific foundation / shared data model plugins?
Are there known limitations on PDIs, especially regarding:
SOM functionality
dependencies on ITOM / Discovery / Service Graph
or license-restricted features that are not available on PDIs?
The goal is to evaluate CRM and SOM in an end-to-end scenario (request → order → fulfillment) as close to a real customer setup as possible.
Any experience, plugin lists, or recommendations would be highly appreciated.
Thanks in advance!
