Why Glide Ajax is not Working in the UI Action Workspace Client script

[saineha]

Client script

    var ga = new GlideAjax('sn_customerservice.getAnyBlockingTasks');

    ga.addParam('sysparm_name', 'checkBlockingTasks');

    ga.addParam('sysparm_caseId', g_form.getUniqueValue());

    ga.getXMLAnswer(function(response) {

        if (response) {

            g_form.addErrorMessage('There are blocking tasks so you cannot resolve this');

            return false;

        } else {

            if (g_form.getValue("close_notes") == "" || g_form.getValue("resolution_code") == "") {

                g_form.addErrorMessage(getMessage('To propose a solution, you must select a resolution code and add resolution notes.'));

                return false;

            }

            else{

                g_form.setValue('state',6);

                g_form.save();

            }

        }

    });

Script Include

checkBlockingTasks: function(caseId) {

        var blockGr = new GlideRecord('sn_action_status_blocked_by');

        blockGr.addQuery('blocked_task', caseId);

        blockGr.addQuery('unblocked_on', '');

        blockGr.query();

        if (blockGr.hasNext()) {

            return true;

        }

        return false;

    },

Actually here I have to get the blocking tasks message but anything is not happening on form.
Thank you.

[Bhimashankar H]

hi @saineha 

Add this.getParameter("sysparam_caseId") in script include to get the parameters and try it.

checkBlockingTasks: function() { // No parameters here!
    var caseId = this.getParameter('sysparm_caseId'); // Retrieve param sent from client
    var blockGr = new GlideRecord('sn_action_status_blocked_by');
    blockGr.addQuery('blocked_task', caseId);
    blockGr.addQuery('unblocked_on', '');
    blockGr.query();

    if (blockGr.hasNext()) {
        return true;
    }
    return false;
},

Thanks,
Bhimashankar H

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If my response points you in the right directions, please consider marking it as 'Helpful' & 'Correct'. Thanks!

[Bhimashankar H]

Hey @saineha ,

Did you get chance to review the code snippet given in my previous post.

If my response points you in the right directions, please consider marking it as 'Helpful' & 'Correct'. It will help future readers as well having similar kind of questions and close the thread.

Thanks,
Bhimashankar H

[Ankur Bawiskar]

@saineha 

So if it's not working then what debugging did you do?

what's your findings?