Why the page getting grayed out after update in service portal?

[Rosy14]

how to get rid of it. any idea?

[shibasou]

Hi.

In my environment, it doesn't grey out after an update.

What is the procedure for that event?

[Community Alums]

Hi @Rosy14 ,

In ServiceNow's Service Portal, the page may appear to be grayed out after an update due to the loading overlay that is displayed while the page content is being updated or refreshed. This is a common behavior in web applications to indicate to the user that an operation is in progress and to prevent interaction with the page until the update is complete.

If the page remains grayed out for an extended period or if the loading overlay persists indefinitely, it may indicate a problem with the update process, such as a network issue or a server error. In such cases, it's recommended to check the browser's developer console for any error messages or Please reach out to Servicenow support.

Please mark my answer correct and helpful if it helps you in any way.

Thanks & Regards,

Kanhaiya