Hello,
I would like to have your help.
In my understanding, OOTB closed HR case can be commented as below.
Do you know why comment is allowed to closed ticket?
About Incident ticket, it is not allowed to comment on the closed ticket by ACL. It seems to be the same behavior about CSM case but I still cannot find which ACL controls so.
I think this behavior is good because I believe that once ticket is closed new ticket should be raised if user ask something again. However, HR case is not configured so. Furthermore, even if comments are posted, no notifications are sent to anyone, so user comments are ignored...
