Will it be a problem if we create new field on sn_customerservice_task under Scoped application

[Supriya25]

Hi ,

my CSM application is fully scoped application ABCD . x_i<app_name>.abcd   ,    under this scoped application 10+ Major tables created, extended sn_customerservie_case

when I create fields on sn_customerservice_task
table : sn_customerservice_task 
Application : Customer Service
new field: Due Date of Claim , field name coming as. "u_due_date_of_claim "


table : sn_customerservice_task 
Application : Scoped Application
new field : Due Date of Claim , field name coming as  "x_i<app_name>_due_date_of_claim ".

Will it be a problem if I create fields on sn_customerservice_task under Scoped application (x_i<app_name>),  field name coming as  "x_i<app_name>_due_date_of_claim " . Is it best practice . Or it is bad practice ?

[YaswanthKurre]

Hi @Supriya25 ,

Yes Exactly.

[Supriya25]

Thanks for your valuable support . As you advised me for best practice and to avoid future complications. 

I will create  the 25+ new fields in my CSM Scoped Application (e.g., x_i<app_name>.abcd) on  sn_customerservice_task table.      I Don't create any one of these 25 fields in OOB "Custom Service" application on sn_customerservice_task table. 

one again thanks.

[YaswanthKurre]

Hi @Supriya25 ,

If this solves your query and everything looks good, please mark this as helpful/correct.

Thanks,

Yaswanth