What is the difference between Account and Consumer in Case managment
I was reading about account and consumer but i didn't get exact difference between them so, please help me!!!
Forum Posts
Can I display KB article categories as a tree structure?
Hi, I was wondering if there was a way to display KB article categories in a tree-like structure from Service Now? I want to keep a track on categories that are getting added and provide guidance on structure, depth etc. where it appears to be gettin...
Search Source configured to find a specific field on my incident table
I am trying to allow my users to perform a search on a specific field and get all results that have that searched for field. For example I have a store which has a store number (123). I want my users to be able to bring up the search page in my porta...
Resolved! Today's Date Field or Report based on the current date
Im looking to create a report based on the incidents closed in the past week. Does anyone have any recommendations for a field that accounts for today's date and runs the remaining filters based on that? Thank you! I'm new to the ServiceNow community...
Resolved! Edit System Status of Business Services.
Hello Experts, Status History of all Business Services in System Status has Legend as “No issues”. There is a need to update Business Service record to “Planned Maintenance” and “Outage”. Please let me know how to register an outage/planned mainten...
Resolved! How to upload update sets from two different applications
Hi All, I have made changes in both Global and Customer Service, therefore, there are two update sets. Because I uploaded the two sets separately, changes in Customer Service errored out in Preview because Global changes are missing since they haven'...
Resolved! Skip approval check if user is in a certain group (Service Catalog)
Hello, In the catalog workflow I am trying to add a "check" (if statement) in our hardware and software workflow in which users in a certain group are pre-approved and skip the approval piece in the workflow. Here is what I have so far:(I am not a de...
I am trying to connect a record producer to a csm portal page.
I have created a record producer, and a portal page but cannot seem to be able to connect them together. Can anyone help?
How to configure SLA for a case based on the parent child relationship?
We have a requirement where SLA's has to be configured to the each case based on few conditions. Also, there is a table to add parent child relationship between cases and the requirement is that whenever the parent is added to a case, the SLA which i...
Resolved! Accept Terms & Conditions when logging in to CSM Portal
Is there a way I can configure that when a customer logs in our CSM Portal, they are requested to accept Terms and Conditions to login? Also, I need to save somewhere the answer the client gave (accept/reject).? Thank you!
Resolved! I tried to change the layout of Service Catalog -> Category page from 2 columns to 3 columns
I tried to change the layout of Service Catalog -> Category page from 2 columns to 3 columns. When you click on Service Catalog -> Catalog and the OOB layout as below. But I would like to make those categories into 3 columns instead of 2 columns. Ho...
Service Now and SCCM software approval integration?
All, I would like to integrate SCCM software approval with Service Now. The basic idea would be that a user would go into software center and request a piece of software. This would generate a software request ticket within servicenow which, upon bei...
Resolved! Not able to create case with Customer & Partner Roles in CSM
Hi All, As per below screenshots, I have given proper roles for customer, consumer and Partner, but when i logged in with all these users then I'm unable to create case with these ids. Why? I'm not able to understand? Could anyone help? Thanks, Meha...
Resolved! Does ServiceNow scans PDF files(attachments) uploaded?
An attachment has been made to the Case form and when I try to download and open the file it showed me an error as " Malicious PDF file". Is there a functionality where ServiceNow scans the document attached to the form? Please suggest. Thanks, ...
Resolved! Difference between customer service and customer support portal
Hi, In Servicenow kingston, there are 2 types of portal for CSM one is "Customer Service" and "Customer Support". What are the differences between them? Regards, Swarnadeep Nandy
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