Without filling the Resolution Code & Resolution Notes,the state is changed to resolved in Workspace
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‎12-26-2023 02:37 AM
For an incident, without filling the Resolution Code & Resolution Notes, the state is changed to resolved in Configurable Workspace.
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‎12-26-2023 04:28 AM
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‎12-27-2023 10:25 PM
Can you share the UI Page screenshot or UI page name which is OOTB existing.
Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.
Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023
Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023