Work items not being created?

[Misgana]

I have created all the queues and assignment rules for my AWA it worked on the dev instance and test instance but when moved to the production instance everything is correctly setup same us the test and dev instance but work items are not being created. Can someone please help me figure what the problem is?

[Mohith Devatte]

hello @Misgana ,

Did you try to check the above points ?

@Misgana  please mark my answer correct if it helped you in any way