Work Notes on Customer Account Form Not Saving

[Scotty88]

Hi everyone,

I’m trying to add work notes under a tab on our Customer Account form. Here’s what I’ve done so far:

• Created a Journal Input field called u_work_notes.

• Placed it under a section named Notes.

• Added the Activity Formatter / Activity Filter to the section.

The problem is that when I add work notes, nothing is saving or updating. I just want this field to behave like work notes on a standard task table (e.g., Incident, Case).

I’ve attached screenshots showing how I have it set up.

Has anyone run into this before? Am I missing a step to get the journal input to save properly on a non-task table?

[Bhuvan]

@Scotty88 

Follow this article,

https://www.servicenow.com/community/developer-forum/add-a-work-notes-journal-field-with-post-button...

Check if you have set below properties,

1. Name: glide.ui.activity_stream.style.u_work_notes
Type: string
Value: gold

2.Name: glide.ui.activity.style.u_work_notes
Type:string
Value:background-color: LightGoldenRodYellow

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0860200

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@Scotty88 

Did you get a chance to review this ?

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan