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Work notes update automatically?

其偉単
Tera Expert

Hello everyone! Does work notes can be updated automatically after the state flow transition?

 

[The state flow adds these work notes to the Work notes field of any task making this transition.]
https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/administer/state-flows/concept/c_...

1 ACCEPTED SOLUTION

Antoni Zahariev
Tera Guru

You need to only populate the [Work Notes] field at the state flow record(s) and Save.

The static Work Notes will start appear when the relevant state transitions happen on a record level.

AntoniZahariev_1-1730217289096.png

 

 

AntoniZahariev_0-1730217035273.png

AntoniZahariev_2-1730217422583.png

 

View solution in original post

5 REPLIES 5

Antoni Zahariev
Tera Guru

You need to only populate the [Work Notes] field at the state flow record(s) and Save.

The static Work Notes will start appear when the relevant state transitions happen on a record level.

AntoniZahariev_1-1730217289096.png

 

 

AntoniZahariev_0-1730217035273.png

AntoniZahariev_2-1730217422583.png