Work notes update automatically?

其偉単
Tera Expert

Hello everyone! Does work notes can be updated automatically after the state flow transition?

 

[The state flow adds these work notes to the Work notes field of any task making this transition.]
https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/administer/state-flows/concept/c_...

1 ACCEPTED SOLUTION

Antoni Zahariev
Tera Guru

You need to only populate the [Work Notes] field at the state flow record(s) and Save.

The static Work Notes will start appear when the relevant state transitions happen on a record level.

AntoniZahariev_1-1730217289096.png

 

 

AntoniZahariev_0-1730217035273.png

AntoniZahariev_2-1730217422583.png

 

View solution in original post

5 REPLIES 5

Runjay Patel
Giga Sage

Hi @其偉単 ,

 

you can write BR to update the work note to your target table with condition state changes.

Thank you for your answer. So it cannot be updated automatically?

Hi @其偉単 ,

 

You have make this changes in order to update it automatically.

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

Sorry, I mean default. without any configuration.